Refine & Shine receives hundreds of customer queries daily about their services, pricing, and appointment availability. To manage this volume, they use Deskhero's ticket management system. The AI capabilities help in automatically categorizing the tickets based on their content, enabling the support team to prioritize and respond more efficiently.
The AI also enhances the search functionality within the platform. When a customer service representative searches for a specific issue, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This drastically reduces the time spent searching for information and allows representatives to provide quicker responses.
Deskhero's AI also generates suggested replies based on the same data. This not only speeds up the response time but also ensures consistency in the quality of responses across all customer interactions.
Refine & Shine also leverages the AI capabilities to scrape their website data, keeping their knowledge base up-to-date with the latest information. This ensures that both their customers and their support team always have access to the most current and accurate information.
Overall, by leveraging Deskhero's advanced AI capabilities, Refine & Shine has been able to significantly improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets and categorize them based on their relevance to different topics or issues.
How does the AI-enhanced search function work?
When a search is made, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate a relevant reply.
* This article provides an example of how a fictive company in the Furniture Refinishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
