Furniture Revamp Co. has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing and updating this information can be a daunting task. However, with Deskhero's AI capabilities, this process has become much more manageable.
The AI uses OpenAI embeddings to understand the content of the knowledge base. It then uses this understanding to categorize the information, making it easier for the support team and customers to find what they are looking for.
Deskhero's AI also keeps the knowledge base up-to-date by scraping the company's website for the latest information. This ensures that the knowledge base always reflects the most current and accurate information about the company's services and policies.
In addition to managing the knowledge base, the AI also generates suggested replies for customer queries based on the information in the knowledge base. This not only speeds up the response time but also ensures that the replies are accurate and consistent.
By leveraging Deskhero's AI capabilities, Furniture Revamp Co. has been able to significantly improve the management of their knowledge base, enhance the accuracy of their customer support responses, and increase customer satisfaction.
How does Deskhero's AI manage the knowledge base?
The AI uses OpenAI embeddings to understand and categorize the content of the knowledge base. It also scrapes the company's website for the latest information to keep the knowledge base up-to-date.
How does the AI generate suggested replies based on the knowledge base?
The AI uses OpenAI embeddings to understand the context of the query and the content of the knowledge base, and then generates a relevant reply.
How does Deskhero's AI ensure the accuracy of the knowledge base?
The AI regularly scrapes the company's website for the latest information, ensuring that the knowledge base always reflects the most current and accurate information.
* This article provides an example of how a fictive company in the Furniture Refinishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
