Vintage Revival specializes in refurbishing vintage furniture, a niche that often involves complex and unique processes. To help their customers understand these processes, they use Deskhero's AI to optimize their knowledge base.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate new knowledge base articles. These articles provide detailed explanations of the refurbishing processes, helping customers to understand what to expect and how to care for their refurbished furniture.
Vintage Revival also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses the embeddings to provide more accurate and relevant search results, making it easier for customers to find the information they need.
In addition, the company uses Deskhero's custom fields feature to capture specific information about each customer inquiry. This data is used by the AI to provide personalized responses, further enhancing the customer experience.
Overall, Deskhero's AI capabilities have enabled Vintage Revival to provide comprehensive and personalized customer service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI optimize the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. These articles provide detailed explanations of various processes.
How does the AI enhance the search functionality of the knowledge base?
The AI uses the embeddings to provide more accurate and relevant search results, making it easier for customers to find the information they need.
How does Deskhero's AI provide personalized responses?
The company uses Deskhero's custom fields feature to capture specific information about each customer inquiry. This data is used by the AI to provide personalized responses.
* This article provides an example of how a fictive company in the Furniture Refurbishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
