TimberMend receives a multitude of tickets daily regarding furniture repair inquiries, quotes, and service requests. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, saving the support team valuable time.
With Deskhero's custom fields and structured data lists, TimberMend can categorize and prioritize tickets based on their urgency and type. This ensures that critical issues are addressed promptly, improving customer satisfaction.
TimberMend also utilizes Deskhero's knowledge base feature. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from their website. This feature has significantly reduced the time spent on creating and updating the knowledge base manually.
The comprehensive search bar powered by AI enhances the search results by finding relevant content from the vast pool of data. This has made it easier for the support team to find solutions to customer queries quickly.
Lastly, TimberMend uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased the efficiency of their support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in managing tickets more efficiently and saves time for the support team.
How does Deskhero's AI enhance the search results?
Deskhero's AI leverages OpenAI Embeddings to find relevant content from the vast pool of data, which is then used to enhance the search results. This makes it easier for the support team to find solutions to customer queries quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This seamless integration can improve workflow and increase the efficiency of the support team.
* This article provides an example of how a fictive company in the Furniture Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
