FurniCraft uses Deskhero's advanced AI capabilities to manage the high volume of customer queries they receive daily. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
The AI also enhances search results, helping customer service representatives find relevant information faster. This has led to quicker resolution of customer issues, improving customer satisfaction and loyalty.
Deskhero's AI capabilities also allow FurniCraft to automate routine tasks. For instance, the AI can automatically categorize and prioritize tickets, freeing up time for customer service representatives to focus on more complex issues.
Additionally, FurniCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, making it more efficient and effective.
Overall, FurniCraft has found Deskhero's AI capabilities to be a game-changer in their customer support operations. It has not only improved their response time and customer satisfaction, but also allowed them to handle a higher volume of queries without increasing their workforce.
How has Deskhero's AI capabilities improved FurniCraft's response time?
Deskhero's AI capabilities have helped FurniCraft by generating suggested replies based on previous tickets, knowledge base articles, and other resources. This has drastically reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources, which is then used to enhance search results. This helps customer service representatives find relevant information faster, leading to quicker resolution of customer issues.
Can Deskhero's AI automate tasks?
Yes, Deskhero's AI can automate routine tasks such as categorizing and prioritizing tickets. This frees up time for customer service representatives to focus on more complex issues.
* This article provides an example of how a fictive company in the Furniture Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
