Prior to using Deskhero, LumberLuxe Wholesalers struggled with managing customer queries and complaints due to the high volume of tickets generated daily. The manual process was cumbersome and often led to delayed responses.
With Deskhero, LumberLuxe has automated their ticket management using AI. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
Deskhero's AI capabilities also enhance search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the team and allowed them to handle more tickets within the same timeframe.
The custom email domains feature allows LumberLuxe to maintain a professional image while communicating with customers. The kanban board provides a visual representation of the ticket flow, enabling the team to prioritize tasks effectively.
Overall, Deskhero's AI capabilities have transformed LumberLuxe's helpdesk services, leading to improved customer satisfaction and increased productivity.
How has Deskhero's AI capabilities improved LumberLuxe's response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the response time.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and other resources to provide relevant search results quickly.
How does LumberLuxe use the custom email domains feature?
LumberLuxe uses the custom email domains feature to maintain a professional image while communicating with customers.
* This article provides an example of how a fictive company in the Furniture Wood Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
