Previously, TimberTop Wholesale struggled with managing customer queries and complaints due to the high volume of tickets generated daily. The manual process was time-consuming and led to delayed responses, affecting customer satisfaction.
With Deskhero, TimberTop Wholesale has automated their ticket management using AI. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
Deskhero's AI capabilities also enhance search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the team and allowed them to handle more tickets within the same timeframe.
The custom fields feature allows TimberTop to categorize tickets based on the type of wood, furniture, or issue, making it easier to track and manage. The kanban board provides a visual representation of the ticket flow, enabling the team to prioritize tasks effectively.
Overall, Deskhero's AI capabilities have transformed TimberTop's customer support, leading to improved customer satisfaction and increased productivity.
How has Deskhero's AI capabilities improved TimberTop's response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the response time.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results quickly.
How does TimberTop use the custom fields feature?
TimberTop uses the custom fields feature to categorize tickets based on the type of wood, furniture, or issue, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Furniture Wood Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
