FutureTrade Inc. deals with a high volume of customer queries daily, ranging from account issues to complex trading inquiries. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can find relevant content and generate suggested replies.
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries. The AI system suggests responses based on similar past queries, enabling the support team to provide quick and accurate answers. This has greatly improved customer satisfaction rates.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI system automatically generates articles from Word, PowerPoint, and PDF files, making it easy for the support team to find and share relevant information with customers.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest information from reputable futures trading websites. This ensures that the support team always has the most current and accurate information at their disposal.
Finally, FutureTrade Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one central location, further improving their efficiency.
How does Deskhero's AI system improve response times?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest responses to customer queries. This reduces the time taken to find relevant information and formulate responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from reputable futures trading websites. This information is then added to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows the support team to access all necessary information from one central location.
* This article provides an example of how a fictive company in the Futures trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
