FuturesFirst Ltd. receives a large number of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest responses to customer queries.
The use of AI has significantly improved the efficiency of the company's helpdesk services. By suggesting responses based on similar past queries, the AI system enables the support team to provide quick and accurate answers to customer queries.
FuturesFirst Ltd. also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI system automatically generates articles from Word, PowerPoint, and PDF files, making it easy for the support team to find and share relevant information with customers.
The company uses Deskhero's website scraping feature to keep the knowledge base up-to-date with the latest information from reputable futures trading websites. This ensures that the support team always has the most current and accurate information at their disposal.
Finally, FuturesFirst Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one central location, further improving their efficiency.
How does Deskhero's AI system improve the efficiency of helpdesk services?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest responses to customer queries. This reduces the time taken to find relevant information and formulate responses, thereby improving the efficiency of helpdesk services.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from reputable futures trading websites. This information is then added to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows the support team to access all necessary information from one central location.
* This article provides an example of how a fictive company in the Futures trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
