BingoBlitz receives a high volume of customer inquiries daily, ranging from account issues to gameplay questions. Before Deskhero, their support team struggled to keep up with the demand. Now, with Deskhero's advanced AI capabilities, they can automatically generate suggested replies based on previous tickets and knowledge base articles, drastically reducing response times and improving customer satisfaction.
The AI-powered search bar has revolutionized how BingoBlitz's support agents find relevant information. By leveraging OpenAI embeddings, the search bar provides enhanced search results, allowing agents to resolve customer issues faster and more efficiently.
Deskhero's AI capabilities also extend to the knowledge base. The platform can create articles from uploaded files like game rules, policies, and tutorials, enabling BingoBlitz to maintain an up-to-date and comprehensive knowledge base. This not only improves the quality of their support services but also reduces the workload of their support team.
BingoBlitz also uses Deskhero's REST API to integrate their customer support services with other business systems. This has streamlined their operations and provided a seamless customer experience.
Overall, Deskhero's advanced AI capabilities have transformed BingoBlitz's customer support services, making them more efficient, effective, and customer-friendly.
How has Deskhero improved BingoBlitz's response times?
Deskhero's AI capabilities allow it to generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time it takes for BingoBlitz's support team to respond to customer inquiries.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses OpenAI embeddings to enhance search results. This makes it easier for support agents to find relevant information quickly, resulting in faster resolution of customer issues.
How does Deskhero help BingoBlitz keep their knowledge base up-to-date?
Deskhero can generate knowledge base articles from uploaded files like game rules, policies, and tutorials. This makes it easy for BingoBlitz to keep their knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Gambling activities, excluding casinos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
