PokerPro Online receives numerous customer queries daily, ranging from account issues to game rules. Before Deskhero, their support team found it challenging to respond promptly and accurately to all inquiries. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles, drastically reducing response times and improving customer satisfaction.
The AI-powered search bar has been a game-changer for PokerPro. It leverages OpenAI embeddings to enhance search results, making it easier for support agents to find relevant information quickly. This has resulted in faster resolution of customer issues and increased productivity of the support team.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from uploaded files like policies, manuals, and presentations, making it easy for PokerPro to keep their knowledge base up-to-date. This has not only improved the quality of their support services but also reduced the workload of their support team.
Furthermore, PokerPro uses Deskhero's REST API to integrate their customer support services with other business systems. This has enabled them to streamline their operations and provide a seamless customer experience.
Overall, Deskhero's advanced AI capabilities have transformed PokerPro's customer support services, making them more efficient, effective, and customer-friendly.
How has Deskhero improved PokerPro's response times?
Deskhero's AI capabilities allow it to generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time it takes for PokerPro's support team to respond to customer inquiries.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses OpenAI embeddings to enhance search results. This makes it easier for support agents to find relevant information quickly, resulting in faster resolution of customer issues.
How does Deskhero help PokerPro keep their knowledge base up-to-date?
Deskhero can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easy for PokerPro to keep their knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Gambling activities, excluding casinos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
