LuckyStrike Betting receives thousands of customer queries daily, ranging from account issues to betting rules. Before Deskhero, their support team struggled to respond promptly and accurately to all inquiries. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced response times and improved customer satisfaction.
The AI-powered search bar has also been a game-changer for LuckyStrike. It leverages OpenAI embeddings to enhance search results, making it easier for support agents to find relevant information quickly. This has resulted in faster resolution of customer issues and increased productivity of the support team.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from uploaded files like policies, manuals, and presentations, making it easy for LuckyStrike to keep their knowledge base up-to-date. This has not only improved the quality of their support services but also reduced the workload of their support team.
Furthermore, LuckyStrike uses Deskhero's REST API to integrate their customer support services with other business systems. This has enabled them to streamline their operations and provide a seamless customer experience.
Overall, Deskhero's advanced AI capabilities have transformed LuckyStrike's customer support services, making them more efficient, effective, and customer-friendly.
How has Deskhero improved LuckyStrike's response times?
Deskhero's AI capabilities allow it to generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time it takes for LuckyStrike's support team to respond to customer inquiries.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses OpenAI embeddings to enhance search results. This makes it easier for support agents to find relevant information quickly, resulting in faster resolution of customer issues.
How does Deskhero help LuckyStrike keep their knowledge base up-to-date?
Deskhero can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easy for LuckyStrike to keep their knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Gambling activities, excluding casinos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
