GameFix Pro receives a high volume of customer queries daily, ranging from troubleshooting issues to repair requests. To manage this effectively, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets, significantly reducing response time.
Deskhero's AI also enhances the search results in their knowledge base. By leveraging OpenAI embeddings from previous tickets, uploaded files, and scraped website data, the AI provides more accurate and relevant search results. This allows the customer support team to quickly find solutions to complex problems, improving their productivity.
GameFix Pro also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities analyze these data points to identify patterns and trends, helping the team anticipate common issues and prepare responses in advance.
Furthermore, the AI capabilities are used to generate knowledge base articles from word, powerpoint, and pdf files. This automates the process of updating the knowledge base, ensuring it stays current with the latest information and solutions.
Overall, Deskhero's advanced AI capabilities have transformed GameFix Pro's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of GameFix Pro's customer support?
Deskhero's AI improves efficiency by suggesting relevant replies to tickets, enhancing search results in the knowledge base, identifying patterns in tickets to anticipate common issues, and automating the update of the knowledge base.
How does Deskhero's AI enhance the search results in GameFix Pro's knowledge base?
Deskhero's AI leverages OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide more accurate and relevant search results.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI automates the process of updating the knowledge base by generating articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Game Console Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
