ConsoleCare deals with a wide range of customer queries and repair requests daily. To handle this efficiently, they use Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
The AI capabilities of Deskhero also enhance the search results in ConsoleCare's knowledge base. By using OpenAI embeddings from previous tickets, uploaded files, and scraped website data, the AI provides more accurate search results, enabling the customer support team to find solutions faster.
ConsoleCare uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities analyze these data points to identify trends, allowing the team to anticipate common issues and prepare responses in advance.
Additionally, ConsoleCare uses the AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. This automates the process of updating the knowledge base, keeping it up-to-date with the latest information.
In summary, Deskhero's advanced AI capabilities have enabled ConsoleCare to provide proactive customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of ConsoleCare's customer support?
Deskhero's AI improves efficiency by suggesting relevant replies to tickets, enhancing search results in the knowledge base, identifying trends in tickets to anticipate common issues, and automating the update of the knowledge base.
How does Deskhero's AI enhance the search results in ConsoleCare's knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide more accurate search results.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI automates the process of updating the knowledge base by generating articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Game Console Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
