PlayRepair handles a large number of customer queries and repair requests each day. To manage this effectively, they use Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search results in PlayRepair's knowledge base. By leveraging OpenAI embeddings from previous tickets, uploaded files, and scraped website data, the AI provides more accurate and relevant search results, enabling the customer support team to find solutions more quickly.
PlayRepair uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities analyze these data points to identify patterns and trends, helping the team anticipate common issues and prepare responses in advance.
Furthermore, PlayRepair uses the AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. This automates the process of updating the knowledge base, ensuring it stays current with the latest information and solutions.
In conclusion, Deskhero's advanced AI capabilities have revolutionized PlayRepair's helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of PlayRepair's helpdesk services?
Deskhero's AI improves efficiency by suggesting relevant replies to tickets, enhancing search results in the knowledge base, identifying patterns in tickets to anticipate common issues, and automating the update of the knowledge base.
How does Deskhero's AI enhance the search results in PlayRepair's knowledge base?
Deskhero's AI leverages OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide more accurate and relevant search results.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI automates the process of updating the knowledge base by generating articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Game Console Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
