GameHub receives a high volume of customer inquiries related to account issues, game rules, and technical problems. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The structured data lists feature allows GameHub to organize and manage customer data effectively. Additionally, the kanban board provides a visual representation of the ticket workflow, enhancing the team's productivity.
GameHub also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI analyzes uploaded files like game manuals and policies, as well as scraped website data, to generate relevant articles. This not only improves the quality of the knowledge base but also reduces the workload of the support team.
With Deskhero's comprehensive search bar, customers can easily find solutions to their problems in the knowledge base. The AI enhances search results by using OpenAI Embeddings from previous tickets and articles, providing more accurate and relevant results.
Finally, GameHub uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets and articles to provide more accurate and relevant search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Gaming activities (e.g. casinos, bingo) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
