Casino Royale receives numerous customer inquiries related to account management, game rules, and technical issues. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, greatly improving the speed and accuracy of their responses.
The custom email domains feature allows Casino Royale to maintain their brand identity in all customer communications. Moreover, the user groups feature enables them to segment their customers based on various criteria, allowing for more personalized support.
Casino Royale also uses Deskhero's AI capabilities to enhance their knowledge base. The AI analyzes uploaded files like game manuals and policies, as well as scraped website data, to generate relevant articles. This not only enriches the knowledge base but also reduces the workload of the support team.
With Deskhero's comprehensive search bar, customers can easily find answers to their questions in the knowledge base. The AI enhances search results by using OpenAI Embeddings from previous tickets and articles, ensuring that customers get the most relevant information.
Finally, Casino Royale uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and managed effectively, leading to improved customer satisfaction.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets and articles to provide more accurate and relevant search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Gaming activities (e.g. casinos, bingo) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
