GardenGear Suppliers, a major supplier of garden equipment and supplies, was struggling with an inefficient customer support workflow. They needed a solution that could help them manage their support tickets more effectively and improve customer satisfaction.
They decided to implement Deskhero, attracted by its advanced AI capabilities and comprehensive suite of customer support tools. Using Deskhero's AI, GardenGear was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer support tickets.
The AI also enhanced the platform's search functionality, making it easier for the customer support team to find relevant information when dealing with complex queries. This not only improved the accuracy of their responses but also reduced the time it took to resolve tickets.
GardenGear also took advantage of Deskhero's user groups and kanban board features to further optimize their workflow. They were able to categorize their customer support team into specific user groups, each with their own set of responsibilities. The kanban board provided a visual representation of their workflow, making it easier to track and manage tickets.
Since implementing Deskhero, GardenGear has seen a significant improvement in their customer support workflow. They've been able to handle a larger volume of tickets more efficiently, and their customer satisfaction ratings have also improved.
How does Deskhero's AI capabilities improve workflow efficiency?
Deskhero's AI capabilities generate suggested replies for customer support tickets and enhance search functionality, reducing the time it takes to resolve tickets and improving the accuracy of responses.
Can Deskhero help in organizing a customer support team?
Yes, Deskhero's user groups feature allows you to categorize your customer support team into specific groups, each with their own set of responsibilities.
Does Deskhero provide a visual representation of the workflow?
Yes, Deskhero's kanban board provides a visual representation of your workflow, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Garden Supplies and Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
