GreenThumb Garden Supplies, a leading supplier of garden equipment and accessories, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them manage and respond to customer queries more efficiently.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. One of the key features that attracted GreenThumb to Deskhero was its advanced AI capabilities, which leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Using these capabilities, Deskhero was able to generate suggested replies for customer support tickets, significantly reducing the time it took for GreenThumb's customer support team to respond to queries. The AI also enhanced search results, making it easier for the team to find relevant information when dealing with complex or technical queries.
Furthermore, by using Deskhero's custom fields and structured data lists, GreenThumb was able to categorize and prioritize tickets more effectively. This resulted in a more organized workflow and improved the overall efficiency of their customer support operations.
Since implementing Deskhero, GreenThumb has seen a significant reduction in response times and an improvement in the accuracy of their responses. They have also received positive feedback from customers on the improved support experience.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies for customer support tickets, reducing the time it takes for customer support teams to respond to queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results, making it easier to find relevant information.
Can Deskhero help in organizing and prioritizing tickets?
Yes, Deskhero's custom fields and structured data lists allow for effective categorization and prioritization of tickets, resulting in a more organized workflow.
* This article provides an example of how a fictive company in the Garden Supplies and Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
