BloomBox Equipment Agents, a renowned agent for garden equipment, was looking for a way to improve their customer self-service capabilities. They wanted to provide their customers with easy access to information and reduce the load on their customer support team.
They chose Deskhero for its advanced AI capabilities, which include the ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allowed BloomBox to quickly populate their knowledge base with relevant and useful information.
The AI capabilities of Deskhero also enhanced the search functionality of the knowledge base. Using OpenAI Embeddings, the platform was able to provide more accurate and relevant search results, making it easier for customers to find the information they were looking for.
In addition to improving their self-service capabilities, BloomBox also used Deskhero's ticket management system to handle customer queries that couldn't be resolved through the knowledge base. The system's AI capabilities generated suggested replies, helping the customer support team respond to tickets more quickly and accurately.
Since implementing Deskhero, BloomBox has seen a significant decrease in the number of customer support tickets and an increase in customer satisfaction. Their customers appreciate the comprehensive and easy-to-use knowledge base, and the customer support team is able to focus on more complex queries.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from various sources, enhancing the content available for customers. It also improves search functionality, providing more accurate and relevant results.
Can Deskhero reduce the load on the customer support team?
Yes, by improving self-service capabilities through an enhanced knowledge base, Deskhero can reduce the number of customer support tickets, allowing the team to focus on more complex queries.
Does Deskhero's ticket management system include AI capabilities?
Yes, Deskhero's ticket management system uses AI to generate suggested replies, helping to speed up response times and improve accuracy.
* This article provides an example of how a fictive company in the Garden Supplies and Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
