FabricFusion Ltd. has a vast amount of information in the form of policies, manuals, presentations, and other documents. However, making this information accessible and understandable to the customers was a challenge. With Deskhero, they were able to convert this information into knowledge base articles, making it easily accessible to the customers.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from these documents and other sources to generate knowledge base articles. This not only makes the information easily accessible but also ensures that it is comprehensive and accurate.
The knowledge base articles are also used to generate suggested replies for customer queries. This further enhances the efficiency of the customer support process and ensures that the responses are based on accurate and comprehensive information.
Deskhero's comprehensive search bar allows the customers to easily find relevant information from the knowledge base. This reduces the number of queries that need to be handled by the customer support team, freeing up their time to handle more complex issues.
Overall, the use of Deskhero has significantly improved the quality and accessibility of FabricFusion's knowledge base. The AI capabilities have ensured that the information is comprehensive, accurate, and easily accessible, improving the overall customer experience.
How does Deskhero help in creating knowledge base articles?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources like policies, manuals, presentations, and other documents to generate knowledge base articles. This makes the information easily accessible and understandable to the customers.
How does Deskhero improve the efficiency of the customer support process?
Deskhero improves the efficiency of the customer support process by using the knowledge base articles to generate suggested replies for customer queries. This reduces the response time and ensures that the responses are based on accurate and comprehensive information.
How does Deskhero ensure the accuracy of the knowledge base articles?
Deskhero's AI capabilities ensure the accuracy of the knowledge base articles by leveraging OpenAI Embeddings from various sources. This ensures that the articles are based on relevant and accurate information.
* This article provides an example of how a fictive company in the Garment Manufacturing from Textiles Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
