WeaveMaster Co. receives a large number of customer queries and complaints on a daily basis. Managing these tickets manually was proving to be a daunting task. With Deskhero, they were able to automate the ticket management process, improving the efficiency and effectiveness of the process.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets and other sources to categorize and prioritize the tickets. This helps in handling the tickets effectively and ensures that the most urgent and important issues are addressed first.
The AI capabilities also help in generating suggested replies for the tickets. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's comprehensive search bar allows the customer support team to quickly find relevant information from the tickets and other sources. This further enhances the efficiency of the ticket management process.
Overall, the use of Deskhero has significantly improved the ticket management process at WeaveMaster Co. The AI capabilities have not only automated the process but also ensured that the tickets are handled effectively and efficiently.
How does Deskhero help in managing tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other sources to categorize and prioritize the tickets. This helps in handling the tickets effectively and ensures that the most urgent and important issues are addressed first.
How does Deskhero improve the response time for tickets?
Deskhero improves the response time for tickets by using the AI capabilities to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does Deskhero ensure the efficiency of the ticket management process?
Deskhero ensures the efficiency of the ticket management process by automating the categorization and prioritization of tickets. This, combined with the suggested replies feature, ensures that the tickets are handled effectively and efficiently.
* This article provides an example of how a fictive company in the Garment Manufacturing from Textiles Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
