StitchCraft Inc. receives numerous customer queries regarding their products, manufacturing process, and other related topics. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate this process, significantly reducing the response time and improving customer satisfaction.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content quickly and accurately. The content is then sent through OpenAIs ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's comprehensive search bar further enhances the efficiency of the customer support team. It allows them to quickly find relevant information from the vast amount of data available. This feature, combined with the AI capabilities, ensures that the team can handle more queries in less time.
The custom fields and structured data lists feature of Deskhero allows StitchCraft to categorize and manage their customer queries effectively. This makes it easier for the team to prioritize and handle the queries, further improving the efficiency of the customer support process.
Overall, the use of Deskhero has significantly improved the efficiency and effectiveness of StitchCraft's customer support. The advanced AI capabilities have not only automated the process but also ensured that the responses are quick, accurate, and relevant.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly. This content is then used to generate suggested replies, significantly reducing the response time.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and structured data lists that allow companies to categorize and manage their customer queries effectively. This makes it easier to prioritize and handle the queries, improving the overall management process.
How does Deskhero ensure the accuracy of the responses?
Deskhero's AI capabilities ensure the accuracy of the responses by leveraging OpenAI Embeddings from various sources. This ensures that the suggested replies are based on relevant and accurate information.
* This article provides an example of how a fictive company in the Garment Manufacturing from Textiles Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
