FabriCraft's customer support team was spending a lot of time searching for information in their extensive knowledge base. They needed a solution that could help them find the right information quickly and easily.
FabriCraft implemented Deskhero's advanced AI capabilities to enhance their knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content was then used to generate new knowledge base articles, which were automatically categorized and tagged using the custom fields feature. This made it easier for the team to find and share information.
The AI also generated suggested replies based on the knowledge base articles, reducing the time taken to respond to customer queries. This improved customer satisfaction and reduced the workload for the customer support team.
Finally, the REST API allowed FabriCraft to integrate Deskhero with their existing systems, providing a seamless customer support experience.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate new knowledge base articles.
How does the AI generate suggested replies?
The AI uses the content from the knowledge base articles to generate suggested replies, reducing the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Garment manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
