StitchPerfect was struggling with a high volume of customer queries regarding product details, order status, and return policies. They needed a solution that could handle these queries efficiently and accurately.
StitchPerfect implemented Deskhero's advanced AI capabilities to manage their customer support tickets. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
The AI then used this content to generate suggested replies, significantly reducing the time taken to respond to customer queries. This also ensured that the responses were accurate and consistent, improving overall customer satisfaction.
In addition, the AI-enhanced search results made it easier for the customer support team to find relevant information quickly, further improving efficiency. The team was also able to use the custom fields and user groups features to categorize and prioritize tickets, ensuring that urgent queries were handled promptly.
Finally, the REST API allowed StitchPerfect to integrate Deskhero with their existing systems, providing a seamless customer support experience.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then uses this content to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to improve the relevance of search results, making it easier for the customer support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Garment manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
