FuelFusion's customer support team deals with a wide range of inquiries, from fuel availability to payment options. With Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets and knowledge base articles, reducing response time and enhancing customer experience.
Deskhero's AI also helps FuelFusion to maintain an up-to-date and comprehensive knowledge base. The AI can generate articles from various sources, including uploaded files and scraped website data. This provides a valuable resource for both the customer support team and customers, helping to resolve queries faster.
FuelFusion also leverages Deskhero's AI-enhanced search results to improve service quality. By using OpenAI Embeddings, the AI can find relevant content from various sources when a customer submits a query. This not only improves the accuracy of search results but also helps FuelFusion to identify common issues and trends.
Deskhero's custom fields and structured data lists allow FuelFusion to categorize and prioritize tickets effectively. This ensures that urgent issues are addressed promptly. The kanban board also provides a visual overview of all ongoing tickets, helping the team to manage their workload efficiently.
Finally, FuelFusion uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the accuracy of search results and helps to identify common issues and trends.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Gas Station Owners and Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
