PetroPeak receives a variety of customer queries daily, from fuel types to station locations. Using Deskhero's advanced AI capabilities, PetroPeak can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the response time and enhances the customer experience.
With Deskhero's AI, PetroPeak can also manage their knowledge base more effectively. The AI can generate articles from uploaded files like policies, manuals, presentations, and even scrape data from their website. This ensures that the knowledge base is always comprehensive and up-to-date, providing a valuable resource for both customer support staff and customers.
PetroPeak also benefits from Deskhero's AI-enhanced search results. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This not only improves the accuracy of search results but also helps PetroPeak to identify common issues and trends.
Deskhero's custom fields and structured data lists allow PetroPeak to categorize and prioritize tickets effectively. This ensures that urgent or complex issues are addressed promptly. Moreover, the kanban board provides a visual overview of all ongoing tickets, helping the team to manage their workload efficiently.
Finally, Deskhero's REST API allows PetroPeak to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the accuracy of search results and helps to identify common issues and trends.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Gas Station Owners and Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
