Bright Future GED Prep was facing challenges in managing student inquiries and providing timely responses. They turned to Deskhero for its advanced ticket management system and AI capabilities.
Using Deskhero, the institution was able to categorize and manage student inquiries effectively using custom fields and user groups. This helped in prioritizing and responding to tickets in a timely manner.
Deskhero's AI capabilities were used to scrape the institution's website and generate knowledge base articles from existing resources like policies, manuals, and presentations. This provided students with a self-service portal where they could find answers to their queries without needing to contact the support team.
With the help of Deskhero's AI, the institution was able to provide suggested replies to incoming tickets based on previous tickets and knowledge base articles. This not only improved the response time but also ensured that the responses were accurate and consistent.
By leveraging Deskhero's AI capabilities, Bright Future GED Prep has been able to enhance the student experience by providing timely and accurate responses to their inquiries.
How does Deskhero's AI enhance the student experience?
Deskhero's AI enhances the student experience by providing suggested replies to incoming tickets based on previous tickets and knowledge base articles. This ensures timely and accurate responses to student inquiries.
Can Deskhero scrape the institution's website to generate knowledge base articles?
Yes, Deskhero can scrape the institution's website and use the information to generate knowledge base articles. This allows for the creation of a comprehensive self-service portal for students.
How does Deskhero manage student inquiries?
Deskhero manages student inquiries by allowing institutions to create custom fields and user groups. This helps in categorizing, prioritizing, and responding to tickets in a timely manner.
* This article provides an example of how a fictive company in the GED Preparation Classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
