GED Success Academy initially struggled with managing a large volume of student inquiries about course details, study materials, and exam schedules. With Deskhero, they were able to create a structured data list and custom fields to categorize and manage these tickets effectively.
The academy also utilized Deskhero's advanced AI capabilities to generate knowledge base articles from their existing study materials in Word, PowerPoint, and PDF formats. This significantly reduced the time spent by support agents on answering repetitive queries, as students could now find answers to their questions in the knowledge base.
Furthermore, the AI capabilities of Deskhero enhanced the search results by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This resulted in more relevant and accurate search results for students seeking information.
Deskhero's AI also suggested replies to incoming tickets based on the information available in the knowledge base and previous tickets. This not only improved the response time but also ensured consistent and accurate information in all responses.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of GED Success Academy's customer support, leading to higher student satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves customer support efficiency by suggesting replies to incoming tickets based on the information available in the knowledge base and previous tickets. It also enhances search results, making it easier for customers to find the information they need.
Can Deskhero generate knowledge base articles from existing study materials?
Yes, Deskhero can generate knowledge base articles from existing study materials in Word, PowerPoint, and PDF formats. This helps in creating a comprehensive knowledge base without requiring additional effort.
How does Deskhero handle a large volume of customer inquiries?
Deskhero handles a large volume of customer inquiries by allowing you to create a structured data list and custom fields to categorize and manage tickets effectively. This makes it easier to track and respond to each inquiry.
* This article provides an example of how a fictive company in the GED Preparation Classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
