Pathway GED Coaching was struggling with managing a large number of student inquiries and providing timely responses. They decided to implement Deskhero for its advanced ticket management system and AI capabilities.
Using Deskhero, Pathway was able to create a structured data list and custom fields to categorize and manage these tickets effectively. This helped in tracking each inquiry and ensuring that no ticket was left unanswered.
Deskhero's AI capabilities were utilized to generate knowledge base articles from their existing study materials in Word, PowerPoint, and PDF formats. This allowed students to find answers to their queries in the knowledge base, reducing the load on the support team.
Furthermore, Deskhero's AI suggested replies to incoming tickets based on the information available in the knowledge base and previous tickets. This not only improved the response time but also ensured that the information provided was accurate and consistent.
By leveraging Deskhero's AI capabilities, Pathway GED Coaching has been able to optimize their helpdesk services and improve student satisfaction.
How does Deskhero's AI optimize helpdesk services?
Deskhero's AI optimizes helpdesk services by suggesting replies to incoming tickets based on the information available in the knowledge base and previous tickets. This ensures timely and accurate responses to student inquiries.
Can Deskhero generate knowledge base articles from existing study materials?
Yes, Deskhero can generate knowledge base articles from existing study materials in Word, PowerPoint, and PDF formats. This helps in creating a comprehensive knowledge base without requiring additional effort.
How does Deskhero handle a large volume of student inquiries?
Deskhero handles a large volume of student inquiries by allowing you to create a structured data list and custom fields to categorize and manage tickets effectively. This makes it easier to track and respond to each inquiry.
* This article provides an example of how a fictive company in the GED Preparation Classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
