HealthFirst Medical Center receives numerous inquiries from patients and their families every day. With Deskhero's ticket management system, they can effectively categorize and prioritize these inquiries. The advanced AI of Deskhero suggests relevant replies to these tickets based on previous tickets, knowledge base articles, and uploaded files.
The AI capabilities of Deskhero also enhance the search results within the platform. When the support team searches for information to assist patients, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the support team.
Deskhero's AI can also generate knowledge base articles from Word, PowerPoint, and PDF files, as well as scrape data from the center's website. This has made it easier for the center to keep their knowledge base up-to-date with the latest information.
Using the custom fields feature of Deskhero, HealthFirst Medical Center can tailor the platform to their needs. They can create fields for specific patient information, making it easier to track and manage patient inquiries.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency and effectiveness of HealthFirst Medical Center's customer support. They are able to handle more patient inquiries in less time, improving patient satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does the AI enhance search results within the platform?
When a search is performed within the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, as well as scrape data from websites.
* This article provides an example of how a fictive company in the General medical practice activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
