MediCare Clinic receives a high volume of patient inquiries daily. Using Deskhero's ticket management system, they are able to categorize and prioritize these inquiries effectively. The AI capabilities of Deskhero analyze the content of each ticket, suggesting relevant replies based on previous tickets and knowledge base articles.
The AI also enhances the search results within the platform. When the support team searches for information to assist patients, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the support team.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, as well as scrape data from the clinic's website. This has made it easier for the clinic to keep their knowledge base up-to-date with the latest information.
The custom fields feature of Deskhero allows MediCare Clinic to tailor the platform to their needs. They can create fields for specific patient information, making it easier to track and manage patient inquiries.
Overall, the AI capabilities of Deskhero have greatly improved the efficiency of MediCare Clinic's customer support. They are able to handle more patient inquiries in less time, improving patient satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does the AI enhance search results within the platform?
When a search is performed within the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, as well as scrape data from websites.
* This article provides an example of how a fictive company in the General medical practice activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
