GenRent Solutions receives numerous customer queries daily about generator rentals, technical issues, and maintenance services. To manage these efficiently, they use Deskhero's ticket management system. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
When a new ticket is created, Deskhero's AI capabilities analyze the content and context of the query. It then provides a set of suggested responses based on similar past queries and solutions. This feature has significantly reduced the time taken to respond to customer queries and has improved the overall efficiency of their customer support team.
The AI-powered comprehensive search bar in Deskhero has also been a game-changer for GenRent Solutions. It allows the support team to quickly find relevant information from the vast database of past tickets, knowledge base articles, and other resources. This has helped them resolve complex customer queries more effectively.
GenRent Solutions also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This has resulted in a more organized workflow and better resource allocation within the team.
Overall, Deskhero's advanced AI capabilities have transformed the customer support operations at GenRent Solutions, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes the content and context of new tickets and provides suggested responses based on similar past queries and solutions. This significantly reduces the time taken to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero allows the support team to quickly find relevant information from the vast database of past tickets, knowledge base articles, and other resources. This helps in resolving complex customer queries more effectively.
How does Deskhero help in better resource allocation?
Deskhero's custom fields and user groups features allow for categorization and prioritization of tickets. This results in a more organized workflow and better resource allocation within the team.
* This article provides an example of how a fictive company in the Generator Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
