BioTrait Solutions often deals with complex customer inquiries about their seed genetic characterization services. To address these, the company uses Deskhero's advanced AI capabilities to enhance their knowledge base and improve the efficiency of their customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then used to generate suggested replies, helping the support team respond to customer queries quickly and accurately.
Additionally, BioTrait Solutions uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to add new content to the knowledge base. This feature has significantly improved the company's self-service capabilities, reducing the load on the support team.
BioTrait Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined the workflow and made it easier for the support team to access all necessary information from one place.
By leveraging Deskhero's advanced AI capabilities, BioTrait Solutions has been able to provide faster, more accurate support to their customers, improving customer satisfaction and allowing the support team to focus on more complex issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to add new content to the knowledge base, improving the company's self-service capabilities.
How does Deskhero's AI improve the speed and accuracy of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring that responses are quick and accurate.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems. This can streamline workflows and make it easier for support teams to access all necessary information from one place.
* This article provides an example of how a fictive company in the Genetic Characterization of Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
