GenoSeed Labs handles a large number of customer inquiries about their seed genetic characterization services. To manage these efficiently, the company uses Deskhero's ticket management system and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
GenoSeed Labs also uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has improved the self-service capabilities of GenoSeed's support portal, reducing the load on the support team.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined the workflow and made it easier for the support team to access all necessary information from one place.
By leveraging Deskhero's advanced AI capabilities, GenoSeed Labs has been able to provide faster, more accurate support to their customers, improving customer satisfaction and allowing the support team to focus on more complex issues.
How does Deskhero's AI improve the speed of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This ensures that customers can find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems. This can streamline workflows and make it easier for support teams to access all necessary information from one place.
* This article provides an example of how a fictive company in the Genetic Characterization of Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
