GenSeed Analytics receives a high volume of customer queries regarding their seed characterization processes, results interpretation, and technical issues. The company uses Deskhero's ticket management system to handle these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities, which significantly enhance the support team's productivity.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows the AI to find relevant content quickly, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries and has also improved the quality of responses.
Furthermore, GenSeed Analytics uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has improved the self-service capabilities of GenSeed's support portal, reducing the load on the support team.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined the workflow and made it easier for the support team to access all necessary information from one place.
Overall, Deskhero's advanced AI capabilities have enabled GenSeed Analytics to provide faster, more accurate support to their customers, improving customer satisfaction and freeing up the support team to focus on more complex issues.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI improves the quality of customer support by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring that responses are accurate and helpful.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This ensures that customers can find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems. This can streamline workflows and make it easier for support teams to access all necessary information from one place.
* This article provides an example of how a fictive company in the Genetic Characterization of Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
