GenomeSolutions has a vast knowledge base comprising research papers, genomic sequencing procedures, and customer inquiries. With Deskhero's AI, they can automatically generate articles from Word, PowerPoint, and PDF files, reducing the time spent on manual data entry.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the accuracy of responses.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex genomic inquiries where precision and speed are crucial.
With Deskhero's custom fields and structured data lists, GenomeSolutions can categorize and manage customer inquiries more efficiently. The Kanban board provides a visual overview of the support team's workload, helping managers allocate resources effectively.
Finally, Deskhero's REST API allows GenomeSolutions to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
How does Deskhero help manage customer inquiries?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and manage customer inquiries efficiently. The platform also includes a Kanban board for a visual overview of your support team's workload.
* This article provides an example of how a fictive company in the Genetics & Molecular Biology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
