MolBioTech has a comprehensive knowledge base consisting of research articles, product manuals, and customer support tickets. Using Deskhero's AI, the company can automatically generate knowledge base articles from these resources, saving time and effort.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of the support team's responses.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information quickly. This is particularly beneficial when dealing with complex molecular biology inquiries.
Deskhero's custom fields and structured data lists enable MolBioTech to categorize and manage customer inquiries effectively. The Kanban board offers a visual representation of the support team's workload, helping the management allocate resources efficiently.
Lastly, Deskhero's REST API allows MolBioTech to integrate the platform with their existing systems, ensuring a smooth workflow and increased productivity.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. This content is then used to generate suggested replies, improving the accuracy of the support team's responses.
Can we categorize and manage customer inquiries with Deskhero?
Yes, Deskhero provides features like custom fields and structured data lists that allow you to categorize and manage customer inquiries effectively.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Genetics & Molecular Biology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
