EarthProbe Services handles a multitude of customer queries each day, varying from technical problems to service-related questions. Deskhero's ticket management system aids in effectively managing these tickets, ensuring prompt resolution of all issues.
Deskhero's AI capabilities enable EarthProbe Services to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This facilitates quick retrieval of relevant content, which is then processed through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the response time and guarantees the precision of the responses.
The comprehensive search bar of Deskhero, powered by AI, enhances the search results by delivering more relevant and accurate information. This feature is extremely beneficial for EarthProbe Services as it deals with intricate geotechnical terminologies and queries.
EarthProbe Services has seamlessly integrated Deskhero with their existing systems using the platform's REST API. This has led to a unified and efficient workflow, significantly improving the productivity of their helpdesk team.
Overall, Deskhero's advanced AI capabilities have enabled EarthProbe Services to enhance their helpdesk efficiency, reduce response time, and elevate customer satisfaction.
How does Deskhero's AI capabilities reduce the response time?
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly retrieve relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thereby reducing the response time.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows seamless integration of the platform with your existing systems.
How does Deskhero ensure the precision of the responses?
Deskhero's AI capabilities guarantee the precision of the responses by using OpenAI Embeddings to retrieve the most relevant content based on the query. This content is then used to generate suggested replies, ensuring the responses are precise and relevant.
* This article provides an example of how a fictive company in the Geo Technical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
