TerraFirm Engineering receives a wide range of customer queries daily, from technical issues to service inquiries. With Deskhero, they can effectively manage these tickets using the kanban board, ensuring all issues are addressed promptly and efficiently.
The AI capabilities of Deskhero allow TerraFirm Engineering to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps in finding relevant content quickly, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only accelerates the response time but also ensures the accuracy of the responses.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more relevant and precise information. This feature is particularly useful for TerraFirm Engineering as it deals with complex geotechnical terms and queries.
By using Deskhero's REST API, TerraFirm Engineering has been able to integrate the platform with their existing systems seamlessly. This has resulted in a unified and efficient workflow, improving the productivity of their customer support team.
Overall, Deskhero's advanced AI capabilities have helped TerraFirm Engineering improve their customer support process, accelerate response time, and increase customer satisfaction.
How does Deskhero's AI capabilities accelerate the response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This content is then sent through OpenAI's ChatGPT to generate suggested replies, thereby accelerating the response time.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
How does Deskhero improve the accuracy of the responses?
Deskhero's AI capabilities ensure the accuracy of the responses by using OpenAI Embeddings to find the most relevant content based on the query. This content is then used to generate suggested replies, ensuring the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Geo Technical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
