EarthTech Services utilizes Deskhero's AI capabilities to handle a high volume of customer inquiries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, considerably decreasing the response time to customer queries.
EarthTech Services also takes advantage of Deskhero's custom fields and structured data lists to classify and prioritize customer queries. This ensures that critical issues are addressed immediately, thereby enhancing the overall customer experience.
Deskhero's comprehensive search bar and REST API have been crucial in integrating the platform with EarthTech Services' existing infrastructure. This seamless integration has enabled the company to centralize its customer support operations, making customer interactions more manageable and trackable.
EarthTech Services also benefits from Deskhero's knowledge base feature. Deskhero's AI capabilities automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This has substantially reduced the resources required to maintain an updated knowledge base.
By using Deskhero, EarthTech Services has significantly improved its customer support operations. Deskhero's advanced AI capabilities have not only increased the efficiency of the customer support team but also elevated the overall customer experience.
How does Deskhero's AI improve response accuracy?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate accurate suggested replies.
How does Deskhero integrate with existing infrastructure?
Deskhero provides a comprehensive search bar and a REST API, which can be used to integrate the platform with existing infrastructure. This allows for centralized management and tracking of customer interactions.
How does Deskhero maintain an updated knowledge base?
Deskhero's AI capabilities automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This ensures that the knowledge base is always updated with minimal effort.
* This article provides an example of how a fictive company in the Geological and geophysical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
