TerraScan Geoservices employs Deskhero's AI capabilities to efficiently manage a large volume of customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time to customer queries.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly, improving the overall customer experience.
Deskhero's comprehensive search bar and REST API have been instrumental in integrating the platform with TerraScan Geoservices' existing systems. This seamless integration has allowed the company to centralize its customer support operations, making it easier to manage and track customer interactions.
TerraScan Geoservices has also benefited from Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This has significantly reduced the time and effort required to maintain an up-to-date knowledge base.
With Deskhero, TerraScan Geoservices has been able to improve its customer support operations significantly. The advanced AI capabilities of Deskhero have not only improved the efficiency of the customer support team but also enhanced the overall customer experience.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero integrate with existing systems?
Deskhero provides a comprehensive search bar and a REST API, which can be used to integrate the platform with existing systems. This allows for centralized management and tracking of customer interactions.
How does Deskhero maintain an up-to-date knowledge base?
Deskhero's AI capabilities automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This ensures that the knowledge base is always up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Geological and geophysical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
