GeoSurveyPro uses Deskhero's AI capabilities to quickly generate suggested replies to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can provide relevant content suggestions to the support team. This not only speeds up the response time but also ensures that the provided information is accurate and comprehensive.
The company also utilizes Deskhero's comprehensive search bar, which is enhanced by AI, to find relevant content quickly. Whether it's a previous ticket, an article in the knowledge base, or a specific section in an uploaded file, the AI-powered search bar can locate the needed information swiftly, saving valuable time for the support team.
GeoSurveyPro has found the custom fields feature particularly useful. The company can customize fields based on their specific needs, such as project name, location, or type of mineral. These custom fields, combined with Deskhero's AI capabilities, allow the support team to filter and sort tickets efficiently, enabling them to prioritize and manage tickets better.
Deskhero's REST API has enabled GeoSurveyPro to integrate the platform with their existing systems seamlessly. This integration has allowed the company to automate various processes, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved GeoSurveyPro's customer support operations. The platform has enabled the company to provide faster, more accurate responses, resulting in improved customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This allows the support team to respond quickly and accurately to customers.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content quickly. Whether it's a previous ticket, an article in the knowledge base, or a specific section in an uploaded file, the search bar can locate the needed information swiftly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This enables companies to automate various processes, enhancing their efficiency.
* This article provides an example of how a fictive company in the Providing geophysical surveying services to the mining industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
