MineralMappingInc uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automated process ensures that all relevant information is readily available in the knowledge base, making it easier for the support team to find and share information with customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly locate relevant information. The search bar uses OpenAI Embeddings to sift through previous tickets, knowledge base articles, and uploaded files, providing the support team with the most relevant results. This feature has significantly reduced the time spent searching for information, allowing the team to focus more on resolving customer inquiries.
Deskhero's advanced AI capabilities also help MineralMappingInc manage their tickets more effectively. The AI uses OpenAI Embeddings to understand the context of each ticket and suggest relevant content or solutions. This feature has greatly improved the company's ticket resolution process, leading to higher customer satisfaction.
With Deskhero's REST API, MineralMappingInc has been able to integrate the platform with their existing systems. This integration has streamlined their workflow, reducing manual tasks and increasing overall efficiency.
In conclusion, Deskhero's advanced AI capabilities have transformed MineralMappingInc's customer support operations. The platform has enabled the company to manage their knowledge base and tickets more effectively, leading to improved customer service and increased operational efficiency.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that all relevant information is readily available in the knowledge base, making it easier for the support team to find and share information.
How does Deskhero's AI improve the ticket resolution process?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket and suggest relevant content or solutions. This feature improves the ticket resolution process, leading to faster responses and higher customer satisfaction.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This streamlines workflows, reduces manual tasks, and increases overall efficiency.
* This article provides an example of how a fictive company in the Providing geophysical surveying services to the mining industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
