EarthScanTech uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket. It then suggests relevant content or solutions, helping the support team to resolve issues more quickly and accurately.
The company also uses Deskhero's AI-powered comprehensive search bar to find relevant content swiftly. The search bar uses OpenAI Embeddings to sift through the knowledge base, previous tickets, and uploaded files, providing the most relevant results. This feature has significantly reduced the time spent searching for information, allowing the team to respond to customer inquiries more promptly.
Deskhero's AI capabilities also help EarthScanTech maintain their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date and comprehensive, making it a reliable resource for the support team.
Thanks to Deskhero's REST API, EarthScanTech has been able to integrate the platform with their existing systems. This integration has streamlined their workflow, reducing manual tasks and increasing overall efficiency.
In conclusion, Deskhero's advanced AI capabilities have significantly improved EarthScanTech's customer support operations. The platform has enabled the company to manage their tickets and knowledge base more effectively, leading to faster responses, improved customer satisfaction, and increased operational efficiency.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket. It then suggests relevant content or solutions, helping the support team to resolve issues more quickly and accurately.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to sift through the knowledge base, previous tickets, and uploaded files, providing the most relevant results. This feature significantly reduces the time spent searching for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This streamlines workflows, reduces manual tasks, and increases overall efficiency.
* This article provides an example of how a fictive company in the Providing geophysical surveying services to the mining industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
