EarthProbe Analytics handles a large volume of customer queries daily, which range from general service inquiries to specific technical questions. With Deskhero's structured data lists and ticket management features, the company can efficiently organize and track these queries, ensuring prompt responses.
By leveraging Deskhero's advanced AI capabilities, EarthProbe Analytics can generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This feature significantly reduces the response time and improves the accuracy of the answers provided to customers.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. This feature, combined with the AI-enhanced comprehensive search bar, allows the support team to quickly find and share relevant information with customers.
EarthProbe Analytics utilizes Deskhero's user groups feature to assign tickets to specialized teams based on the nature of the queries. This ensures that customers receive expert advice and solutions to their issues, enhancing their overall experience.
Finally, the company uses Deskhero's knowledge base feature to create a self-help portal for customers. The AI capabilities of Deskhero assist in generating articles from various files, making it easy for the company to populate the knowledge base with useful and relevant information.
How does Deskhero's AI capabilities enhance customer interaction?
Deskhero's AI capabilities generate suggested replies based on data from previous tickets, knowledge base articles, and other resources. This feature reduces response time and improves the accuracy of the answers, thereby enhancing customer interaction.
How does EarthProbe Analytics use Deskhero's user groups feature?
EarthProbe Analytics uses Deskhero's user groups feature to assign tickets to specialized teams based on the nature of the queries. This ensures that customers receive expert advice and solutions to their issues.
How does Deskhero assist in creating a knowledge base for customers?
Deskhero's knowledge base feature allows companies to create a self-help portal for customers. The platform's AI capabilities assist in generating articles from various files, making it easy to populate the knowledge base with useful and relevant information.
* This article provides an example of how a fictive company in the Geosciences research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
