TerraFirm Engineering handles a multitude of projects, each with its unique set of customer inquiries. The company uses Deskhero's ticket management system to efficiently manage these inquiries. Deskhero's advanced AI capabilities assist in classifying the query and suggesting relevant responses based on prior tickets and knowledge base articles.
The company also uses Deskhero's AI to improve its search results. When a customer submits a query, the AI employs OpenAI embeddings from prior tickets, knowledge base articles, and other uploaded files to locate the most pertinent content. This not only accelerates the resolution process but also ensures that customers receive precise and comprehensive responses to their inquiries.
TerraFirm Engineering has an extensive collection of technical manuals, policies, and presentations. Deskhero's AI capabilities aid in generating knowledge base articles from these resources. This not only minimizes the manual effort needed to create these articles but also guarantees their accuracy and currency.
Deskhero's website scraping feature is another tool that TerraFirm Engineering finds incredibly useful. The company's website contains a wealth of information that can be used to address customer inquiries. The AI scrapes this data and uses it to enhance the quality of suggested responses and search results.
Lastly, Deskhero's REST API enables TerraFirm Engineering to integrate the platform with its existing systems. This seamless integration ensures that all customer inquiries are handled efficiently and effectively, regardless of the channel through which they are received.
How does Deskhero's AI enhance the quality of customer service?
Deskhero's AI uses OpenAI embeddings from prior tickets, knowledge base articles, and other resources to suggest relevant responses to customer inquiries. It also improves search results, ensuring that customers receive precise and comprehensive responses.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various resources such as technical manuals, policies, and presentations. This minimizes the manual effort needed to create these articles and guarantees their accuracy and relevance.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer inquiries are handled efficiently, regardless of the channel through which they are received.
* This article provides an example of how a fictive company in the Geotechnical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
