EarthWorks Consultancy manages numerous projects at once, each with its unique set of customer questions. The company uses Deskhero's ticket management system to efficiently handle these questions. Deskhero's advanced AI capabilities help in identifying the type of the question and suggesting relevant answers based on previous tickets and knowledge base articles.
The company also leverages Deskhero's AI to enhance its search results. When a customer raises a question, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to find the most relevant content. This not only speeds up the resolution process but also ensures that the customers get accurate and comprehensive answers to their questions.
EarthWorks Consultancy has a vast repository of technical manuals, policies, and presentations. The AI capabilities of Deskhero help in generating knowledge base articles from these resources. This not only reduces the manual effort required to create these articles but also ensures that they are accurate and up-to-date.
Deskhero's website scraping feature is another tool that EarthWorks Consultancy finds extremely useful. The company's website contains a wealth of information that can be used to resolve customer questions. The AI scrapes this data and uses it to enhance the quality of suggested replies and search results.
Finally, Deskhero's REST API allows EarthWorks Consultancy to integrate the platform with its existing systems. This seamless integration ensures that all customer questions are handled efficiently and effectively, regardless of the channel through which they are received.
How does Deskhero's AI improve the quality of helpdesk services?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer questions. It also enhances search results, ensuring that customers get accurate and comprehensive answers.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various resources such as technical manuals, policies, and presentations. This reduces the manual effort required to create these articles and ensures their accuracy and relevance.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer questions are handled efficiently, regardless of the channel through which they are received.
* This article provides an example of how a fictive company in the Geotechnical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
