ElderlyEase Services has a large amount of data in the form of knowledge base articles, policies, manuals, presentations, and website data. Deskhero's AI capabilities use OpenAI Embeddings from this data to generate suggested replies for customer queries. This has resulted in faster response times and more accurate responses.
The AI capabilities of Deskhero also improve the search results on ElderlyEase Services' support portal. The AI uses the embeddings to find the most relevant content when customers search for information. This has enhanced the customer experience by providing them with the information they need quickly and accurately.
ElderlyEase Services also uses Deskhero's AI capabilities to manage their tickets. The AI analyses the tickets and categorizes them based on their relevance. This has enabled ElderlyEase Services to prioritize their support tasks and manage their resources more effectively.
Deskhero's AI capabilities also help ElderlyEase Services to manage their user groups. The AI analyses the interactions within the groups and identifies common issues and trends. This has enabled ElderlyEase Services to proactively address these issues and improve their services.
In conclusion, Deskhero's AI capabilities have revolutionized the way ElderlyEase Services manages their customer support and helpdesk services. It has improved their operational efficiency, enhanced customer satisfaction, and provided them with valuable insights to continually improve their services.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies for customer queries. This ensures that the responses are based on the most relevant and accurate information.
How does Deskhero's AI enhance the customer experience on the support portal?
When customers search for information on the support portal, Deskhero's AI uses the embeddings to find the most relevant content from the vast database. This provides customers with accurate and helpful information quickly, enhancing their experience.
How does Deskhero's AI help in managing user groups?
Deskhero's AI analyses the interactions within the user groups and identifies common issues and trends. This enables the company to proactively address these issues and improve their services.
* This article provides an example of how a fictive company in the Geriatric Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
