SilverCare Homes has a vast database of knowledge base articles, policies, manuals, presentations, and website data. The AI capabilities of Deskhero leverage OpenAI Embeddings from this data to generate suggested replies for customer queries. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI capabilities of Deskhero also enhance the search results on SilverCare Homes' support portal. When customers search for information, the AI uses the embeddings to find the most relevant content from the vast database. This has improved the customer experience by providing them with accurate and helpful information quickly.
SilverCare Homes also uses Deskhero's AI capabilities to manage their tickets. The AI analyses the content of the tickets and categorizes them based on their relevance. This has helped SilverCare Homes to prioritize their support tasks and manage their resources more efficiently.
Deskhero's AI capabilities have also been beneficial in managing user groups. The AI analyses the interactions within the groups and identifies common issues and trends. This has helped SilverCare Homes to proactively address issues and improve their services.
Overall, Deskhero's AI capabilities have transformed the way SilverCare Homes manages their customer support and helpdesk services. It has improved their efficiency, enhanced customer satisfaction, and provided them with valuable insights to continually improve their services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies for customer queries. This reduces the time taken to find relevant information and draft responses.
How does Deskhero's AI enhance the search results on the support portal?
When customers search for information, Deskhero's AI uses the embeddings to find the most relevant content from the vast database. This provides customers with accurate and helpful information quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses the content of the tickets and categorizes them based on their relevance. This helps in prioritizing the support tasks and managing resources more efficiently.
* This article provides an example of how a fictive company in the Geriatric Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
